Returns and Refunds Policy

Magic Touch Cleaning Pty Ltd
Effective Date: 5th of June 2026

Returns and Refunds Policy

Magic Touch Cleaning Pty Ltd is committed to providing quality products and excellent customer service. This Returns and Refunds Policy outlines your rights and obligations when purchasing products through our online store.

This policy operates in conjunction with your rights under the Australian Consumer Law (ACL). Nothing in this policy limits or excludes any rights or remedies you may have under Australian Consumer Law.

1. Change of Mind Returns

We accept change of mind returns within 14 days of delivery provided that:

• The item is unused;
• The item remains unopened;
• The item is in its original packaging;
• The item is in the same condition as received;
• Proof of purchase is provided; and
• The return is approved by Magic Touch Cleaning Pty Ltd.

Returns requested outside the 14-day period may not be accepted.

2. Return Shipping Costs

For approved change of mind returns:

• The customer is responsible for all return shipping costs;
• Original shipping charges are non-refundable unless required under Australian Consumer Law;
• We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.

Any risk associated with returning goods remains with the customer until the goods are received by Magic Touch Cleaning Pty Ltd.

3. Non-Returnable Items

For hygiene, safety, and product integrity reasons, we may refuse returns where:

• Products have been opened;
• Products have been used;
• Packaging has been damaged or altered;
• Products have been mixed, diluted, or modified;
• Products are not returned in their original condition.

Certain products may also be excluded from change of mind returns where permitted by law, including products that cannot be safely resold once opened.

4. Faulty, Damaged or Incorrect Goods

If you receive goods that are:

• Faulty;
• Damaged in transit;
• Defective;
• Not as described; or
• Incorrectly supplied,

please contact us as soon as possible after receiving your order.

We may request:

• Your order number;
• Photographs of the product and packaging;
• A description of the issue; and
• Any additional information required to assess the claim.

Where a claim is approved, we may provide one of the following remedies:

• Repair;
• Replacement;
• Store credit; or
• Refund,

as required under Australian Consumer Law.

5. Australian Consumer Law

Under Australian Consumer Law, consumers are entitled to certain guarantees regarding goods and services.

You may be entitled to a repair, replacement, or refund where a product:

• Has a major failure;
• Is not of acceptable quality;
• Is not fit for its intended purpose;
• Does not match its description; or
• Does not meet consumer guarantees under applicable legislation.

Nothing in this policy excludes, restricts, or modifies your rights under Australian Consumer Law.

6. Refund Processing

Once a returned item has been received and inspected, we will notify you of the outcome of your return request.

If approved:

• Refunds will generally be processed to the original payment method used for the purchase;
• Processing times may vary depending on your financial institution or payment provider;
• Shipping charges are generally not refundable for change of mind returns.

7. Order Cancellations

Orders may be cancelled prior to dispatch by contacting us as soon as possible.

If an order has already been processed, packed, or dispatched, cancellation may not be possible and the order may instead be treated as a return request under this policy.

8. How to Request a Return

To request a return, please contact us using the details below:

Email: admin@magictouchcleaning.com.au
Phone: 0448 957 918

Please include:

• Your name;
• Order number;
• Product details;
• Reason for return; and
• Supporting photographs where applicable.

Return instructions will be provided once your request has been reviewed.

9. Return Address

Returns should not be sent without prior approval.

Approved returns should be sent to:

Magic Touch Cleaning Pty Ltd
1/9-11 Claude Boyd Parade
Corbould Park QLD 4551

10. Contact Us

If you have any questions regarding this Returns and Refunds Policy, please contact:

Magic Touch Cleaning Pty Ltd

Address:
1/9-11 Claude Boyd Parade
Corbould Park QLD 4551

Phone:
0448 957 918

Email:
admin@magictouchcleaning.com.au

Business Hours:
Monday to Friday – 9:00am to 5:00pm