Privacy Policy

Privacy Policy

Magic Touch Cleaning Pty Ltd
Effective Date: 5th June 2026

1. Introduction

Magic Touch Cleaning Pty Ltd (“Magic Touch Cleaning”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you:

  • Visit our website;
  • Contact us for cleaning services;
  • Purchase products through our online store;
  • Subscribe to marketing communications;
  • Engage with us through social media, email, telephone, or other channels.

By using our website or services, you consent to the practices described in this Privacy Policy.

2. Who We Are

Magic Touch Cleaning Pty Ltd

Business Address:
1/9-11 Claude Boyd Parade
Corbould Park QLD 4551

Phone:
0448 957 918

Email:
admin@magictouchcleaning.com.au

Business Hours:
Monday to Friday – 9:00am to 5:00pm

3. Information We Collect

We may collect personal information including:

Personal Details

  • Full name
  • Residential or business address
  • Email address
  • Phone number

Service Information

  • Property address requiring cleaning services
  • Service preferences
  • Appointment details
  • Notes relevant to the services requested

Online Store Information

  • Billing address
  • Shipping address
  • Purchase history
  • Order information

Payment Information

Payments are processed through secure third-party payment providers. We do not store complete credit card details on our servers.

Website Usage Information

We may collect:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Date and time of website visits
  • Referring websites

Marketing Information

  • Newsletter subscriptions
  • Marketing preferences
  • Responses to promotional campaigns

4. How We Collect Information

We collect personal information when you:

  • Complete an online form;
  • Request a quote;
  • Book a cleaning service;
  • Make a purchase through our online store;
  • Subscribe to our mailing list;
  • Contact us via phone, email, social media, or our website;
  • Participate in surveys, promotions, or competitions;
  • Interact with our website through cookies and analytics tools.

5. Why We Collect Your Information

We collect and use personal information to:

  • Provide cleaning services;
  • Process and fulfil product orders;
  • Deliver products and services;
  • Manage customer accounts and enquiries;
  • Schedule appointments;
  • Process payments;
  • Send order confirmations and service updates;
  • Improve our products, services, and website;
  • Provide customer support;
  • Send marketing communications where consent has been provided;
  • Comply with legal and regulatory obligations.

6. Marketing Communications

We may send promotional emails, newsletters, special offers, and service updates.

You may opt out of receiving marketing communications at any time by:

  • Clicking the unsubscribe link in any marketing email; or
  • Contacting us directly.

We will continue to send transactional communications relating to your bookings, purchases, or account where necessary.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality;
  • Analyse website traffic;
  • Remember user preferences;
  • Enhance the customer experience.

We may use third-party analytics services such as Google Analytics to help us understand website usage and improve our services.

You can control or disable cookies through your browser settings; however, doing so may affect website functionality.

8. Disclosure of Personal Information

We may disclose personal information to trusted third parties including:

  • Payment processors;
  • Delivery and courier companies;
  • Website hosting providers;
  • IT support providers;
  • Marketing service providers;
  • Customer relationship management (CRM) systems;
  • Professional advisers including accountants and legal advisers;
  • Government agencies where required by law.

We only disclose information necessary for those parties to perform their services.

9. Online Store and Payment Security

We take reasonable steps to protect personal information during online transactions.

Our website may use secure encryption technology (SSL) to help protect data transmitted between your device and our website.

Payment information is processed by secure third-party payment gateways and is subject to their own privacy and security policies.

10. Storage and Security of Personal Information

We take reasonable measures to protect personal information from:

  • Unauthorised access;
  • Misuse;
  • Interference;
  • Loss;
  • Modification; and
  • Disclosure.

Security measures may include:

  • Secure hosting environments;
  • Password-protected systems;
  • Restricted staff access;
  • Encryption technologies;
  • Regular software and security updates.

While we take reasonable precautions, no method of transmission over the internet is completely secure.

11. Accessing and Correcting Your Information

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated.

Requests can be made by contacting us using the details provided in this Privacy Policy.

We may need to verify your identity before processing your request.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any external websites they visit.

13. Overseas Disclosure

Some service providers used by Magic Touch Cleaning may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure those providers maintain privacy protections consistent with Australian privacy laws.

14. Retention of Information

We retain personal information only for as long as necessary to:

  • Provide our services;
  • Fulfil contractual obligations;
  • Meet legal, taxation, accounting, and regulatory requirements;
  • Resolve disputes and enforce agreements.

When information is no longer required, it will be securely destroyed or de-identified where practical.

15. Making a Privacy Complaint

If you believe your privacy has been breached, please contact us using the details below.

Email: admin@magictouchcleaning.com.au
Phone: 0448 957 918

We will investigate your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website and will become effective immediately upon publication.

We encourage users to review this policy periodically.

17. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Magic Touch Cleaning Pty Ltd
1/9-11 Claude Boyd Parade
Corbould Park QLD 4551

Phone: 0448 957 918
Email: admin@magictouchcleaning.com.au

Business Hours: Monday to Friday – 9:00am to 5:00pm